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Frequently Asked Questions

Frequent questions

I have booked on the official website, can I modify or cancel my reservation?

Yes, in this link you can modify or cancel your reservation on our website. Read carefully the cancellation policy indicated in your reservation.

Do I have to notify the establishment if I am going to be late?

The reception is 24 hours, but please share with us your arrival time.

Can I check-in at Apartamentos Fariones before 12:00?

The official check-in time is 3:00 p.m., if your room was available, you could use it upon arrival, otherwise, we have a locker at reception where you can leave your luggage until check-in time.

Is there a late check-out service? Until what time can I stay in the apartment?

Check out time is at 12:00 noon. If you wish, you can request the late check-out service. Check availability and price at reception.

Do you have apartments available for people with reduced mobility?

Unfortunately, we do not have apartments for people with reduced mobility, although some clients with this disability have requested an apartment on the ground floor with a bathtub. Request more information at or by phone (+34) 928 51 00 10.

Do the apartments have air conditioning?

In accordance with our sustainability and environmental protection policy, all apartments have a fan. In case you prefer an apartment with air conditioning, it is an extra option that you must select when you make the online reservation. If you have questions, consult or call (+34) 928 51 00 10.

Do you have TV channels in several languages?

Yes, we have international channels in various languages.

Do the apartments have a hairdryer?

In the bathroom is there a hair dryer

And Iron?

You can request a clothes iron at our reception free of charge, always subject to availability at the time you request it.

Are there cots available in the apartments?

You can request it once you have made the reservation at reception by writing to this email or by calling (+34) 928 51 00 10.

Can I smoke in the apartments?

According to Spanish legislation 42/2010, smoking is prohibited in any interior and exterior space, except those authorized to smoke outside. This prohibition also affects the interior of the apartments.

what is the breakfast time?

Breakfast is buffet style and is served from 07.30 am to 10.30 am.

Can I order or take breakfast to the apartment?

Unfortunately, it is not allowed to take food out of the restaurant. In case of justified need, you can consult the staff of Apartamentos Fariones.

Does the buffet breakfast have vegetarian food options?

Yes, we have a selection of fruit and vegetables at breakfast.

Do you have gluten free food at breakfast?

Yes, we have gluten free food. Ask our staff about the gluten-free options we have.

What are the bar service hours?

You can enjoy the bar service from 10:00 am to 12:00 pm.

Do they serve cocktails at the bar?

Yes, we have a selection of cocktails that you can enjoy at any time of the day.

Does Apartamentos Fariones offer a dinner service?

We only have food service in the Snack Bar until 3:30 p.m.

And where can you go for dinner in Puerto del Carmen?

A few meters away is the avenue of the beaches of Puerto del Carmen with a very varied gastronomic offer, ranging from Mediterranean cuisine with specialties in fish and meat, the typical Spanish tapas restaurant to themes such as Asian, Italian or Mexican. Ask at reception or consult the recommendations of the area from Google , Tripadvisor , the Repsol gastronomic guide and the Québueno Guide .

Does Apartamentos Fariones offer a laundry service?

Yes, we have a laundry service. Ask for more information about prices at reception.

- Daily cleaning
- Daily change of towels (according to request)
- Amenities

What are the hours of use of the pool? And in the Jacuzzi?

For safety, the pool is always controlled by a security guard, whose hours are from 09:30 to 17:30. The Jacuzzi from 09:00 to 21:00.

Is the pool heated?

Following our policy of sustainability and respect for the environment, we have heated pools during the winter season (November-April).

Do I have to bring my own towel or are there towels for the pool?

Each apartment has a towel per person upon arrival. The change of towel costs €1.

Can mats or floats be used in the pool?

We want all our clients to enjoy the pool and therefore the use of mats or floats is not possible. As an alternative we have some swimming noodle.

Can I rent a bike?

Yes, there is a place right next to reception where you can rent the bike

Where can I store my bike?

At Apartamentos Fariones we have parking for bicycles.

Can I print my boarding passes?

Yes, you can request it at our reception.

Can I leave my luggage at the reception of Apartamentos Fariones?

Yes, we have luggage storage. Ask at reception for this service in advance.

Does Apartamentos Fariones have a babysitting service?

We do not have this service

Do you have parking?

The establishment does not have a car park, but a few meters away there is a private car park .

Where can I rent a car?

You can rent a car at reception or through our website .

Are animals allowed?

Unfortunately, this establishment does not allow pets.

Is there animation in the establishment?

We offer an entertainment program with live music several times a week and theme parties once or twice a month.

How to get there from the airport?

Our apartments are only 15 minutes by car from the airport. It is located on Timanfaya street number 2 (35510) in Puerto del Carmen, Lanzarote.

Means of transport:

· Transfer Service: Apartamentos Fariones offers its clients a Transfer service. Contact reception to request your transfer from/to the airport. Remember that you have to book this service 24 hours before your arrival or departure.

· Taxi: the rate will depend on the time and the luggage and the number of people, but the average price from the airport to the Fariones Apartments is €15.

· Car rental (Renta car): it is an option widely used by travelers to Lanzarote who want to tour the island of Lanzarote and get to know it independently. If you have a driving license, you can book a car directly on our website .

· Line buses: From the same airport you can take the Guagua (bus) line. The stop is 100 meters from Apartamentos Fariones and the price per person is €1.40. In this link . You can see more information about schedules and if you download this app, you can see the arrival time at the stop in real time.

What is the closest pharmacy?

There is a pharmacy just 200 meters away. See map

Any supermarket nearby?

Yes, a few meters away there are several supermarkets.

What is the nearest health centre?

· Closest public health center 500 meters away. See map

· Closest private clinic at 200 meters. See map

· Closest private hospital 3.7 km. See map

What is the closest beach to the Fariones Apartments?

Just 200 meters away is Playa Grande, from where it connects with several kilometers of beach and coastline through the bay of Puerto del Carmen.

What can I visit?

Lanzarote is a different island with a unique volcanic landscape in the world. Beautiful beaches and coves, white villages, local gastronomy with excellent local wines, water parks, museums and of course, one of the wonders of this island, the tourist centers of interest such as Cueva de los Verdes, Mirador del Río, Jardín de Cactus, Jameos del Agua, Timanfaya National Park composed of Echadero de Camellos, Montañas del Fuego, Mancha Blanca Interpretation Center)

The César Manrique Foundation, built on a volcanic lava flow, contains an impressive collection with works by the Canarian artist o International Museum of Contemporary Art, Castillo de San José, is an old fortress that houses the largest art collection in Lanzarote.

There are many places to visit and enjoy this wonderful island. Get to know in our blog, some travel plans, routes and routes that we propose.
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